Support Ticket Classification with AI
Upload your support export CSV and enrich each row with intent, sentiment, and urgency. Perfect for triage queues, QA, and escalation workflows.
What this page helps with
- Auto-tag ticket type: bug, billing, feature request, login issue.
- Score sentiment and urgency for fast prioritization.
- Normalize messy text before routing to the right team.
Typical CSV columns
ticket_id, subject, message, customer_tier, created_at -> AI category, sentiment, urgency, suggested owner.