NPS Response Analysis
from CSV with AI
Upload your NPS export and let AI organize open-text comments into promoter wins, detractor pain points, and recurring feature requests.
How to automate analyze nps responses from csv with ai in seconds
NPS programs create a steady stream of qualitative feedback, but reading every open-text response by hand slows down product and CX teams. CSV Analyst reads each NPS comment, interprets it in the context of the score, and groups feedback into themes like onboarding, pricing, reliability, and support so teams can prioritize what moves retention fastest.
What your CSV looks like after enrichment
The AI reads each row and appends the columns you need without formulas or scripts.
1. Original CSV
| NPS Comment (Raw) |
|---|
| "Scored us a 3 because onboarding took forever and nobody explained the setup steps clearly." |
| "Gave a 10. Fast support and the dashboard finally saves my team hours every week." |
| "Rated us 6. Good product overall, but reporting still feels too limited for managers." |
2. Enriched CSV
| NPS Comment (Raw) | AI: NPS Theme | AI: Sentiment | AI: Customer Segment |
|---|---|---|---|
| "Scored us a 3 because onboarding took forever and nobody explained the setup steps clearly." | Onboarding Friction |
Detractor |
New Customer |
| "Gave a 10. Fast support and the dashboard finally saves my team hours every week." | Support + ROI |
Promoter |
Active User |
| "Rated us 6. Good product overall, but reporting still feels too limited for managers." | Reporting Limits |
Passive |
Manager Persona |
Features and data the AI can extract
- NPS ThemeMain reason behind the score
- Response ClassPromoter, Passive, or Detractor context
- Sentiment DirectionPositive, mixed, or negative tone in the comment
- Priority SignalHighlights issues most likely to affect retention
Transform thousands of rows in minutes.
Upload your CSV and let AI do the tedious row-by-row analysis. No sign-up required.
Try the live demo - freeFrequently Asked Questions about Analyze NPS Responses from CSV with AI
What file formats are supported?
We support CSV, TSV, and XLSX (Excel) files. The system automatically detects encoding and headers.
Do I need to know how to code?
Not at all. You simply describe what you want to extract or categorize in plain English, and the AI handles the rest.