Customer Feedback
Analysis with AI
Stop reading NPS surveys and App Store reviews manually. Upload your feedback export and let AI categorize feature requests and sentiment.
How to automate customer feedback analysis with ai in seconds
Product managers sit on goldmines of raw data: NPS survey answers, App Store reviews, and user interview transcripts. Reading through 10,000 text responses to find out what users want is practically impossible for a small team. CSV Analyst transforms unstructured customer feedback into actionable product roadmaps. The AI scans each response in your CSV, tags the core theme (e.g., Pricing, UX, Performance), pinpoints exactly what feature is being requested, and categorizes the emotional sentiment of the user—helping you quantify qualatitive feedback in minutes.
What your CSV looks like after enrichment
The AI reads each row and appends the columns you need without formulas or scripts.
1. Original CSV
| Review Text (Raw Input) |
|---|
| "The app is great but it drains my battery so fast. Also I wish there was a dark mode option for night reading." |
| "I've been using this for 3 years without issues. Subscribed yesterday, totally worth the price." |
| "Why can't I export my data to PDF? Very frustrating workflow. Support took 2 days to reply." |
2. Enriched CSV
| Review Text (Raw Input) | AI: Core Theme | AI: Sentiment | AI: Is Feature Request? |
|---|---|---|---|
| "The app is great but it drains my battery so fast. Also I wish there was a dark mode option for night reading." | Performance |
Negative |
True - Dark Mode |
| "I've been using this for 3 years without issues. Subscribed yesterday, totally worth the price." | Pricing & Value |
Positive |
False |
| "Why can't I export my data to PDF? Very frustrating workflow. Support took 2 days to reply." | Export / Support |
Frustrated |
True - PDF Export |
Features and data the AI can extract
- Core ThemePricing, Performance, UX, Bugs, Support...
- SentimentPositive, Neutral, Negative, Frustrated
- Is Feature Request?Identifies if the user is asking for a new feature
- Feature ExtractionPulls out exactly what feature they are requesting
- Churn RiskHigh, Medium, Low based on complain severity
Transform thousands of rows in minutes.
Upload your CSV and let AI do the tedious row-by-row analysis. No sign-up required.
Try the live demo - freeFrequently Asked Questions about Customer Feedback Analysis with AI
What file formats are supported?
We support CSV, TSV, and XLSX (Excel) files. The system automatically detects encoding and headers.
Do I need to know how to code?
Not at all. You simply describe what you want to extract or categorize in plain English, and the AI handles the rest.